Privacy & Cookie Policy

Introduction

This Privacy and Cookie Policy explains how Eco-Centrum processes personal data through its website, contact channels, and related services.

Eco-Centrum is the controller for personal data collected directly through its website, quotation requests, service enquiries, e-mail communications, and other business interactions.

1. Scope of this Policy

This policy applies whenever visitors browse the Eco-Centrum website, submit forms, communicate with Eco-Centrum, or interact with technologies such as cookies.

2. Categories of Data Collected

• Technical information (IP address, browser type, device information).
• Contact details submitted through forms.
• E-mail correspondence and quotation requests.
• Cookie and analytics data where consent has been obtained.

3. Why We Use Personal Data

• Responding to enquiries and quotation requests.
• Managing contractual relationships.
• Improving website functionality and security.
• Complying with legal obligations.
• Sending marketing communications where legally permitted.

4. Legal Bases for Processing

Processing may be based on consent, contractual necessity, legal obligations, legitimate interests, or pre-contractual measures.

5. Marketing Communications

Marketing communications will only be sent where an appropriate legal basis exists. Recipients may unsubscribe at any time.

6. Sharing of Personal Data

Eco-Centrum does not sell personal data. Information may be shared with carefully selected service providers where necessary for business operations or legal compliance.

7. Retention Period

Personal data is retained only for as long as necessary to fulfil legal, contractual, and operational obligations.

8. Your Rights

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to restrict processing.
• Right to object.
• Right to data portability.
• Right to withdraw consent.

9. Complaints

Complaints may be directed to Eco-Centrum or to the Belgian Data Protection Authority.

10. Security and Confidentiality

Appropriate technical and organisational safeguards are implemented to protect personal data against unauthorized access, alteration, or loss.

11. Third-Party Services

External tools such as analytics, maps, embedded media, or forms may process information under their own privacy policies.

12. Policy Updates

Eco-Centrum may revise this policy periodically to reflect legal, technical, or operational changes.

13. Contact

Questions regarding this policy or the processing of personal data may be directed to Eco-Centrum through the official contact channels published on the website.